Return & Cancellation Policy

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At Zlozarinscyx, we are committed to providing high-quality furniture restoration and upholstery services. This policy outlines your rights and our obligations regarding service cancellations, refunds, and our service guarantees under the Consumer Guarantees Act 1993 (CGA) of New Zealand.

1. Consumer Guarantees Act 1993

As a New Zealand business, we comply with the Consumer Guarantees Act 1993 (CGA). Under the CGA, services we provide to consumers must:

• Be carried out with reasonable care and skill.
• Be fit for any particular purpose you made known to us.
• Be completed within a reasonable time (if no time is specified).
• Be provided at a reasonable price (if no price is agreed upon).

Your rights under the CGA cannot be excluded or limited by any contract or agreement.

2. Service Quotes and Agreements

Before commencing any restoration work:

• We will provide a detailed written quote outlining the scope of work and estimated cost.
• Quotes are valid for 30 days from the date of issue.
• Work will only commence once you have accepted our quote in writing or verbally.
• If additional work is required beyond the original scope, we will contact you for approval before proceeding.
• All prices are quoted in New Zealand Dollars (NZD) and include GST unless otherwise stated.

3. Deposits and Payment Terms

• A deposit of 50% may be required for larger restoration projects before work commences.
• The remaining balance is due upon completion of work, before collection or delivery of your furniture.
• For smaller repairs, full payment may be required upon collection.
• We accept cash, bank transfer, and major credit/debit cards.

4. Service Cancellation

4.1 Cancellation Before Work Commences

If you wish to cancel your order before we have started work:

• You may cancel at any time before work commences.
• Any deposit paid will be refunded in full within 14 business days.
• Please notify us of your cancellation in writing (email or letter).

4.2 Cancellation After Work Has Commenced

If you wish to cancel after work has begun:

• You will be responsible for payment of work completed up to the point of cancellation.
• We will provide you with a breakdown of work completed and associated costs.
• If the deposit exceeds the cost of work completed, the difference will be refunded within 14 business days.
• If the cost of work completed exceeds the deposit, you will be invoiced for the difference.
• Your furniture will be returned to you in its current state (which may include partial restoration).

4.3 Cancellation by Zlozarinscyx

In rare circumstances, we may need to cancel a project. This may occur if:

• The furniture is found to be more damaged than initially assessed, making restoration impractical or cost-prohibitive.
• Required materials become unavailable.
• Unforeseen circumstances prevent us from completing the work.

In such cases, we will notify you promptly, explain the reasons, and refund any deposits or payments made in full.

5. Service Guarantees and Remedies

5.1 Our Guarantee

We stand behind the quality of our work. If our services fail to meet the guarantees under the CGA, you are entitled to a remedy.

5.2 Minor Failures

If the failure is minor (can be remedied and it's reasonable to do so), we will:

• Re-perform the service to correct the issue at no additional cost, within a reasonable timeframe.

5.3 Major Failures

A failure is major if:

• The service would not have been acquired by a reasonable consumer if they had known of the failure.
• The service is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
• The service does not meet a specific purpose you told us about and cannot easily be made to meet that purpose.
• The service creates an unsafe situation.

In the case of a major failure, you may choose to:

• Cancel the service and receive a full refund for the service.
• Receive compensation for any reduction in value of the service.

5.4 Reporting Issues

If you believe our work does not meet the required standard:

• Please contact us within 7 days of collecting your furniture.
• Provide a description of the issue and, if possible, photographs.
• We will arrange to inspect the work and discuss the appropriate remedy.

6. Damage and Liability

6.1 Pre-Existing Damage

We will document and photograph the condition of your furniture upon receipt. Any pre-existing damage will be noted and discussed with you before work commences.

6.2 Damage During Restoration

If your furniture is damaged due to our negligence during the restoration process:

• We will repair the damage at no additional cost.
• If repair is not possible, we will compensate you for the fair market value of the item.

6.3 Inherent Risks

Some restoration processes carry inherent risks (e.g., stripping old finishes may reveal hidden damage). We will discuss any such risks with you before proceeding and obtain your consent.

7. Collection and Storage

• We will notify you when your furniture is ready for collection.
• Furniture must be collected within 14 days of notification.
• After 14 days, storage fees of $15 NZD per day may apply.
• Furniture not collected within 90 days may be disposed of, and you may forfeit any rights to the item.

8. Refund Process

Where a refund is due:

• Refunds will be processed within 14 business days of approval.
• Refunds will be made using the same payment method used for the original transaction where possible.
• For bank transfers, please provide your account details.

9. Exclusions

This policy does not apply to:

• Services acquired for business or commercial purposes (the CGA applies to consumers only).
• Damage caused by you, third parties, or events outside our control after collection.
• Normal wear and tear following restoration.
• Issues arising from failure to follow care instructions we provide.

10. Dispute Resolution

If you are not satisfied with our response to any issue:

• Please contact us to discuss the matter further. We are committed to resolving disputes fairly.
• If we cannot reach a resolution, you may seek assistance from the Disputes Tribunal of New Zealand for claims up to $30,000 NZD.
• You may also contact Consumer Protection NZ for advice on your rights.

11. Contact Us

If you have any questions about this policy or wish to discuss a service issue, please contact us:

Zlozarinscyx
Unit F, 5/4 Waipareira Ave
Henderson, Auckland 0610
New Zealand

Phone: +64 9 837 8244
Email: contact@zlozarinscyx.world