Privacy Policy | Zlozarinscyx

Last updated:

Zlozarinscyx ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) contained therein.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and physical address when you enquire about our services or request a quote.
Service Information: Details about your furniture restoration requirements, including photos and descriptions of items.
Communication Records: Records of correspondence between you and our team.
Payment Information: Billing details when you engage our services (processed securely through third-party payment providers).
Technical Information: IP address, browser type, device information, and website usage data collected automatically when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide quotes for our services.
To deliver furniture restoration and upholstery services you have requested.
To communicate with you about your projects, including updates and completion notifications.
To process payments and maintain accurate business records.
To improve our website and services based on user feedback and usage patterns.
To comply with legal obligations under New Zealand law.
To send you information about our services, where you have consented to receive such communications.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery services), subject to confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate confidentiality protections.
With Your Consent: In any other circumstances where you have provided explicit consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure storage of physical records in our Auckland premises.
Encryption of sensitive data transmitted via our website.
Access controls limiting who can view personal information within our organisation.
Regular review of our security practices and procedures.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information where there is no lawful reason for us to retain it.
Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

For the duration of our business relationship and any applicable warranty period.
As required to comply with legal, accounting, or reporting obligations.
For a reasonable period following the completion of services to address any queries or issues.

When personal information is no longer required, we will securely destroy or de-identify it.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.

Google Analytics

We use Google Analytics to analyse website traffic and usage patterns. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information solely to improve our website and services. Google Analytics collects the IP address assigned to you on the date you visit our site, but not your name or other identifying information.

Google Ads

We may use Google Ads to display advertisements to you on other websites based on your previous visits to our website. Google uses cookies to serve ads based on your prior visits. You can opt out of personalised advertising by visiting Google's Ads Settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Zlozarinscyx
Unit F, 5/4 Waipareira Ave
Henderson, Auckland 0610
New Zealand

Phone: +64 9 837 8244
Email: contact@zlozarinscyx.world

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.